Believe it or not, refrigerator repair is one of the things Home-Tech does most often for our customers and we welcome refrigerator repair reviews from our customers. And, let’s face it, when your refrigerator is not working, you need a quick fix so you don’t lose all of your goodies in there. Fast, reliable repair is what you want . . . and that’s what you get. If you’ve had Home-Tech out to your home to work on your refrigerator we’d love to hear about it. Review us on Facebook or Google. We always enjoy hearing from our customers!
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We Love Working With Home-Tech for a Refrigerator Repair
To Whom It May Concern,
We want to give an “Atta Boy” shout out to both Milt and Steve, who came out to Lakewood Ranch to service our GE Monogram Side by Side Refrigerator Freezer.
We knew there was a leak and even though these guys were not scheduled to see us that day; they showed up, friendly as can be, and stayed until they got the job done (which was not easy)!! We were very impressed with them and appreciated their hard work more than they know. We love working with Home Tech!
Sincerely,
-R. Littlejohn
Lakewood Ranch, FL
We Appreciate the Attention
To whom it may concern,
My wife and I just had an issue with our Samsung refrigerator which we had purchased from you July, 2013. Just recently, we had started hearing a vibration coming from the fridge which we had not heard before. We called to make an appointment to have someone come out to check to see what the problem was. We spoke with Lisa who is responsible for all the warranty covered appliances. After explaining the problem, she scheduled a day for a tech to come to our residence. First it was Marty who came and tried to hear the vibration to see where it might be coming from. Unfortunately, he was here for 45 minutes and never heard the vibration. Because of his work schedule and the fact he had not heard the vibration, we all concluded it would be best if he continued on with his day. Though he did suggest that we could try recording the sound and then replay it for him or another tech who may respond if it should continue to make the vibrating noise. The next day, we heard it again and called Lisa again. She scheduled another tech to come out. Brian S came out. Because we were able to record the vibration, we played it for him and he knew almost immediately where the noise was coming from. He moved the fridge out from the wall and took off the back panel. During this time, he was able to recycle the fridge and the noise did occur. As he looked, he did not see anything malfunctioning, however, he did put his hand on something and the vibration stopped. It seemed as though a small piece of plastic may have been causing the vibration so he moved it somewhat and the vibration stopped. When he replaced the rear panel, he used some extra padding in order to reduce any further vibration. He also suggested that the fridge remain an extra inch or two out further from the wall. After a day or so, the vibration returned. So, we called Lisa again and again she rescheduled a tech to come to the house. This time it was Marty again. As soon as he came to the house, he was able to hear the vibration. He too determined that the vibration was coming from the rear of the fridge. He removed the panel, also determined that it was nothing mechanical but did find that a horizontal, thin black bar seemed to be causing the vibration because it seemed to have moved out of place. He moved the bar back into place and he recycled the fridge to see if the vibration would occur and it did not. He replaced the back panel and put the fridge back in place and also agreed to keep the fridge an inch or two away from the wall. Since then, we have not heard the vibration at all. It has been a week and half and we have not heard any vibration noises.
Needless to say, we are very, very pleased with the service and the attention that was given to this somewhat minor problem. We can’t say enough about Lisa who was very patient and also very attentive to our needs. Brian and Marty both were patient, understood the problem and were more than accommodating. We would just like you to know how much we appreciate the attention that was given to our problem. Of course, we have never had any problem with any of the techs that have been to our home.
Thanks again.
-R. Friedman
Very Professional Refrigerator Repair
Brian serviced our refrigerator months ago. He left his comment card, which we didn’t respond immediately because the problem had been recurring so frequently. I found it today when cleaning out my desk and want to let you know that it appears he resolved the problem and the refrigerator is working fine now. He was very professional and helpful so we wanted to be sure to comment.
Thanks Brian!
-P. Harrington, Fort Myers, FL 33919