If your ice maker isn’t working, it could be a simple fix. However, if this seems too complicated or you just don’t have the time or energy, pick up the phone now and contact us at 800-433-9740 or fill out our online request for service.
Here are some quick tips to help you get your ice maker going again:
1. Make sure the control arm is in the down or on position.
2. Replace the water filter at least every 6 months. Clogged filters are a common problem if they are not maintained according to manufacturer specifications.
3. Make sure the temperature is set to between 0 and 5 degrees F (-18 to -13 degrees C). The ice maker will not make ice efficiently if the temperature is set too high.
4. Try resetting the ice maker. Some manufacturers equip the ice maker with a reset button. If yours has one, push the button and hold it for 10 seconds. Instead of a reset button, some ice makers have an on/off switch. If that is the case, turn the switch to the off position, wait 5 minutes, turn back on, and press the control arm down 3 times in succession. This should force the ice maker to begin the cycle of ice production.
If none of the above helped, the following are a little more involved but can help explain what is possibly wrong. However, a Home-Tech technician can quickly diagnose the problem and get your ice maker working again or replaced.
- Try getting water from the dispenser. If you have no water or ice then the problem is a water issue rather than a faulty ice maker.
- Defective water inlet valve. A build-up of mineral deposits preventing the valve from opening could cause this. If this is the case, you will need to replace the valve. There could also be an electrical problem. Use a multimeter to test the valve solenoid coils for continuity. If one or more of the coils test negative for continuity, replace the inlet valve.
- Low water pressure. To operate properly, the water inlet valve requires at least 20 lbs of water pressure per square inch. To help determine this, shut off the water supply, disconnect the supply line from the inlet valve and hold the line over a bucket. Turn the water supply back on and observe the flow. If there is a weak flow, it indicates a problem with the water line or supply valve.
- Frozen water supply tube. If this is the case, you can thaw the water supply tube. However, this is an indicator there is a problem with the water pressure or inlet valve. To thaw the water supply tube, you need to remove the ice maker and then use a hair dryer to thaw the tube.
- Faulty door switch? The door switch disables the ice maker when the door is open. So obviously, if this switch is not working, it is disabling the ice maker. Open the freezer door and locate the switch along the inside edge. Press it down to see if the interior light goes off. If it doesn’t, the switch needs to be replaced.
- Malfunctioning ice maker assembly. If the ice maker itself is faulty, you will need to remove it and replace the entire assembly.
Time to Call Home-Tech?
The above are just some tips to try to help you get your ice maker working on your own. If you are unable to do so, Home-Tech is here to help! Our expert technicians in your area will come to your house, diagnose the problem and get your ice maker back up and running asap. We work on all brands. So call us today at 800-433-9740 or fill out our online request for service.
If you have a Service Agreement with Home-Tech, your ice maker is covered under the agreement! You can count on service 7 days a week – even on holidays. Log into our exclusive Member Services to schedule yourself, fill out our online form or call at 800-433-9740. Whatever is the most convenient for you.
Want to Know More About Home-Tech Service Agreements?
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- Parts & Labor – NO CHARGE!
- 2-Hour Service Call Time Frames
- Emergency Service 7 Days a Week
- Non-Repairable Appliance Replacement (under 10 years old) – NO CHARGE!*
- “Cost Discount” Pricing or “Gift Coupon Credit(s)” on Qualified Replacement Appliances
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- Annual A/C Clean & Check**
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*Water Heater by option only. Some Restrictions Apply. ** Minimum service call charge applies to Silver Service Agreement Members.