1. Are they local?
✔ Local & Employee-Owned Home-Tech is rooted in the community and owned by the people who work and live here, so we care about every job.
2. Are there any per-item or per-incident coverage caps or limits? If so, what are they?
✔ No, Home-Tech has no dollar caps or hidden limits on covered items.
3. How much is the service call fee or deductible per visit?
✔ With Home-Tech’s Gold Home Service Warranty, there are no service call fees or deductibles on covered repairs.
4. Are parts and labor both included, or just parts?
✔ Home-Tech’s Home Service Warranty plans cover both the parts and labor on covered repairs.
5. Are there extra charges for emergency, after-hours, or holiday calls?
✔ Home-Tech Members receive emergency service 7 days a week, including holidays, at no additional charge.
6. Do you send your own employees or third-party contractors?
✔ Home-Tech NEVER uses subcontractors. We only send our own highly trained, certified, background-checked, and drug-tested technicians.
7. Can I choose my own repair company, or must I use yours?
✔ Since Home-Tech NEVER uses subcontractors, you’ll never have to search for a repair company. You simply call us, and we get you up and running quickly.
8. What’s your average wait time for repairs? Same day? Next day?
✔ Home-Tech members receive priority service, with most repairs scheduled the same day or the next day. Plus, we respect your time; our technicians arrive within convenient 2-hour time frame, so you’re not stuck waiting around all day.
9. How are emergency calls handled on nights, weekends, or holidays?
✔ Home-Tech offers same-day emergency service 7 days a week, including holidays, for air conditioning systems, refrigerators, and water heaters, available until 10:00 p.m.
10. Do members get priority scheduling over non-members?
✔ Home-Tech Members receive priority service over non-members.
11. Do I need pre-approval before a technician can start repairs?
✔ Home-Tech doesn’t require claim forms or pre-approvals for repairs. If it’s a covered item, just call us and schedule service. We’ll handle it from there.
12. Is refrigerant a covered item? If not, how much do they charge per pound?
✔ Home-Tech’s Home Service Warranty includes refrigerant as part of your coverage.
13. Are control boards, circuit boards, and electronic components covered under your plan?
✔ Yes, Home-Tech’s Home Service Warranties cover these items.
14. Is there a waiting period before coverage starts? (Some have 30–60 days.)
✔ Home-Tech has a 10-day waiting period after payment has been received before your Home Service Warranty goes into effect.
15. What are your customer service hours?
✔ Home-Tech’s customer service is available 8:00 am – 10:00 pm, 7 days a week.
16. How long have you been operating in my state?
✔ Home-Tech has been providing trusted service in Southwest Florida since 1981.
17. Are you rated with the BBB?
✔ Home-Tech has an A+ rating with BBB.
18. What are the age limits for coverage?
✔ Home-Tech does not have age limits with our Home Service Warranty packages.
19. What if my appliance can’t be repaired?
✔ Home-Tech will provide an Appliance Replacement Rebate if a covered item is deemed by Home-Tech to be obsolete and non-repairable.
20. Are there time frame limits for service, or will I have to wait all day for a technician?
✔ Home-Tech gives a clear arrival window with a convenient 2-hour time frame. Your time is important and shouldn’t be spent waiting around all day for a technician to arrive.
21. Are there time frame limits for service, or will I have to wait all day for a technician?
✔ Home-Tech’s Home Service Warranties are transferable to the new homeowners at no charge.
22. Does your plan include annual AC/heating maintenance or clean & check?
✔ One annual AC Clean & Check is included with our Home Service Warranties. Bi-annual Clean and Checks can be added for an additional charge.
When comparing home service warranty companies, it pays to look beyond the fine print. Home-Tech’s local roots, employee ownership, and commitment to exceptional service mean you’ll always get fast, reliable repairs from people who truly care about your home and comfort.
Ready to experience the Home-Tech difference?
Call us today at 1-800-800-8356 Ext. 3 and see why Southwest Florida homeowners have trusted us since 1981.