1. Are they local?
✔ Yes. Home-Tech is a local, employee-owned home services company serving Southwest Florida. Because our employees are also owners, we take pride in delivering trusted appliance repair, air conditioning repair, and home service with a commitment to our local communities and every customer we serve.
2. Are there any per-item or per-incident coverage caps or limits?
✔ No. Home-Tech Service Agreements do not have dollar caps or per-item coverage limits on covered repairs. If a repair is covered under your agreement, there are no hidden coverage limits or maximum payout amounts for covered parts and labor. Review your Service Agreement for complete coverage details and exclusions.
3. How much is the service call fee or deductible per visit?
✔ None. Home-Tech's Gold Home Service Warranty has no service call fees or deductibles for covered repairs. When a covered appliance or air conditioning system needs service, you won't pay a service call fee or deductible for the repair. This helps homeowners avoid unexpected out-of-pocket costs while receiving fast, professional service from Home-Tech's experienced technicians.
4. Are parts and labor both included, or just parts?
✔ Both. Home-Tech's Home Service Warranty covers both parts and labor for covered repairs. If a covered appliance or air conditioning system breaks down due to normal wear and tear, the cost of covered replacement parts and the labor to complete the repair are included. This comprehensive coverage helps protect homeowners from unexpected repair expenses and provides peace of mind year-round.
5. Are there extra charges for emergency, after-hours, or holiday calls?
✔ No. Home-Tech Members receive emergency service 7 days a week, including evenings, weekends, and holidays, at no additional charge. If you need emergency appliance repair or air conditioning service outside of normal business hours, your Home Service Warranty includes emergency service without extra after-hours or holiday fees for covered repairs.
6. Do you send your own employees or third-party contractors?
✔ Home-Tech only sends its own employees, we never use third-party contractors or subcontractors. Every Home-Tech technician is professionally trained, certified, background-checked, and drug-tested to ensure you receive safe, reliable, and consistent service. Whether you need appliance repair, air conditioning repair, or other covered home services, you can expect a qualified Home-Tech technician at your door every time.
7. Can I choose my own repair company, or must I use yours?
✔ Home-Tech provides all covered repairs using our own in-house technicians, so there's no need to find or coordinate with another repair company. Simply contact Home-Tech, and we'll schedule one of our trained, certified technicians to diagnose and repair your covered appliance or air conditioning system. Because we never use subcontractors, you can expect consistent, reliable service from the same trusted team every time.
8. What’s your average wait time for repairs? Same day? Next day?
✔ Home-Tech Members receive priority service, with most covered appliance repair and air conditioning service calls scheduled the same day or the next day. We also respect your time by providing convenient 2-hour arrival windows, so you won't have to wait at home all day for a technician. Fast response times, priority scheduling, and professional in-house technicians help get your home back to normal as quickly as possible.
9. How are emergency calls handled on nights, weekends, or holidays?
✔ Home-Tech provides same-day emergency service 7 days a week, including nights, weekends, and holidays. Home-Tech Members can receive emergency repairs for covered air conditioning systems, refrigerators, and water heaters with service available until 10:00 p.m. Our experienced in-house technicians are available when you need help most, helping restore comfort and essential home services quickly.
10. Do members get priority scheduling over non-members?
✔ Yes. Home-Tech Members receive priority scheduling and service over non-members. As a Home-Tech Service Agreement Member, your repair needs are given priority access to scheduling, helping you receive faster service when you need appliance repair, air conditioning repair, or other covered home services. Membership helps ensure you have a trusted team ready to respond when unexpected repairs occur.
11. Do I need pre-approval before a technician can start repairs?
✔ No. Home-Tech does not require claim forms, lengthy approval processes, or pre-authorization before scheduling covered repairs. If you have a covered appliance or air conditioning system issue, simply contact Home-Tech to request service, and we’ll handle the rest. Our straightforward service process helps members get the repairs they need without unnecessary paperwork or delays.
12. Is refrigerant a covered item? If not, how much do they charge per pound?
✔ Yes. Refrigerant is included as part of Home-Tech’s Home Service Warranty coverage for covered air conditioning repairs. Unlike many service plans that charge additional fees for refrigerant, Home-Tech Members receive coverage that includes refrigerant when required for a covered repair. This helps protect homeowners from unexpected out-of-pocket costs when their air conditioning system needs service.
13. Are control boards, circuit boards, and electronic components covered under your plan?
✔ Yes. Home-Tech’s Home Service Warranty covers control boards, circuit boards, and other electronic components included in covered repairs. These important components are often among the most expensive parts to replace in modern appliances and air conditioning systems, and coverage helps protect homeowners from unexpected repair expenses. With Home-Tech, members receive service from trained in-house technicians who diagnose and repair covered equipment using reliable solutions.
14. Is there a waiting period before coverage starts? (Some have 30–60 days.)
✔ Yes. Home-Tech has a 10-day waiting period after payment is received before your Home Service Warranty coverage begins. Once the waiting period has been completed, members can request service for covered repairs according to the terms of their Home-Tech Service Agreement. This short waiting period helps ensure coverage is properly activated while providing members with access to trusted home repair services.
15. What are your customer service hours?
✔ Home-Tech’s customer service team is available from 8:00 a.m. to 10:00 p.m., 7 days a week, including weekends and holidays. Members can contact Home-Tech when they need assistance with scheduling service, requesting repairs, or getting support for their Home Service Warranty. Our extended customer service hours make it easier to get help when unexpected appliance, air conditioning, or home service issues occur.
16. How long have you been operating in my state?
✔ Home-Tech has been providing trusted home services in Southwest Florida since 1981. For more than 45 years, Home-Tech has served local homeowners with reliable air conditioning repair, appliance repair, and home service solutions. As a long-standing, employee-owned company, we are committed to the communities we serve and continue to provide dependable service from trained, in-house technicians.
17. Are you rated with the BBB?
✔ Yes. Home-Tech is BBB Accredited and has an A+ rating with the Better Business Bureau (BBB). This rating reflects Home-Tech’s commitment to customer service, transparency, and resolving customer concerns. Homeowners can view Home-Tech’s BBB profile to learn more about our business history, accreditation, and rating.
View Home-Tech’s BBB profile:
Better Business Bureau - Home-Tech Profile
18. What are the age limits for coverage?
✔ None. Home-Tech does not have age limits on covered appliances or air conditioning systems with our Home Service Warranty plans. Whether your equipment is newer or has been in your home for many years, coverage eligibility is based on the terms of your Home-Tech Service Agreement, not the age of the system or appliance. This helps homeowners protect their existing home equipment without worrying about age restrictions.
19. What if my appliance can’t be repaired?
✔ If a covered appliance cannot be repaired, Home-Tech may provide an Appliance Replacement Rebate when the item is determined by Home-Tech to be obsolete and non-repairable. This benefit helps Home-Tech Service Agreement Members replace essential household appliances when a repair is no longer a practical solution. Instead of being left with an unexpected replacement expense, members have added protection and support when covered equipment reaches the end of its useful life.
20. Are there time frame limits for service, or will I have to wait all day for a technician?
✔ No. Home-Tech provides convenient 2-hour arrival windows, so you don’t have to wait around all day for a technician. When you schedule service, we give you a clear timeframe for your appointment and respect your schedule by arriving within the scheduled service window. Home-Tech Members also receive priority service, helping you get your covered appliance repair or air conditioning service completed as quickly as possible.
21. Are there time frame limits for service, or will I have to wait all day for a technician?
✔ Yes. Home-Tech’s Home Service Warranty can be transferred to the new homeowners at no additional charge. If you sell your home, the remaining coverage may be transferred to the new owner, providing added value and peace of mind during the home sale process. A transferable Home Service Warranty can help protect the buyer from unexpected appliance and air conditioning repair costs while making your home more attractive to potential buyers.
22. Does your plan include annual AC/heating maintenance or clean & check?
✔ Yes. Home-Tech’s Home Service Warranties include one annual air conditioning Clean & Check to help maintain system performance and identify potential issues before they become major repairs. Members can also add bi-annual AC Clean & Checks for an additional charge for more frequent maintenance and year-round comfort. Regular HVAC maintenance helps improve efficiency, extend equipment life, and keep your air conditioning system operating reliably.
When comparing home service warranty companies, it’s important to look beyond the coverage details and fine print. Home-Tech stands apart with local roots, employee ownership, and a commitment to providing dependable service you can trust. For more than 45 years, Home-Tech has helped Southwest Florida homeowners protect their homes with reliable appliance repair, air conditioning service, and home maintenance solutions.
Because Home-Tech employees are also owners, every service call is backed by a team that takes pride in delivering exceptional customer care. With trained in-house technicians, priority service for members, and a commitment to doing the job right, Home-Tech provides the fast, reliable repairs and personal service homeowners deserve.
Ready to experience the Home-Tech difference?
Call us today at 1-800-800-8356 Ext. 3 and see why Southwest Florida homeowners have trusted us since 1981.